Frequently Asked Questions
Everything you need to know about shopping for fashion on Amazon
How can I track my fashion order?
You can track your package by visiting 'Your Orders' in your account. Click 'Track Package' next to your order to see real-time updates on your delivery status.
What is the return policy for clothing and shoes?
Most fashion items fulfilled by Amazon can be returned for free within 30 days of receipt. Items must be in their original condition with tags attached.
How do I find the right size?
Each product page features a 'Size Chart' link above the size selection dropdown. We also provide 'Fit Predictor' recommendations based on your purchase history and reviews from other customers.
What is Prime Try Before You Buy?
Prime Try Before You Buy is an exclusive program for Prime members that allows you to choose up to 6 items across clothing, shoes, and accessories to try on at home for 7 days before being charged.
Are the brand-name clothes authentic?
Yes, Amazon partners directly with brands and authorized distributors to ensure the authenticity of all fashion products sold through our Luxury Stores and official brand boutiques.
What payment methods are accepted?
We accept all major credit and debit cards, Amazon Gift Cards, and Amazon Pay. Depending on your region, installment plans like Affirm or monthly payments may also be available.